FREQUENTLY ASKED QUESTIONS
Do I need a virtual consultation appointment prior to shopping, or can I just walk in?
If you are a walk-in patient we offer consultation waivers so you can start shopping right away. Otherwise scheduling a virtual consult is the way to go.
How do I schedule an appointment with a Medical Professional?
Sign a consultation waiver and shop right away. Our experienced team will walk you through an overview of the program and answer any questions you may have. Have questions for a medical professional? You can always schedule a follow-up consultation with a Pharmacist anytime.
How long will a consultation with a Medical Professional take?
Do I have to fill out any paperwork when I visit the Apothecarium?
How much does a consultation cost?
All consultations with our Medical Professionals are free!
What should I bring to the consultation?
What type of payment is accepted?
We only accept cash and Canpay. There is an ATM onsite in the dispensary.
Where do I park when I come to The Apothecarium?
What discounts are available to patients?
15% First Responders (Active or retired employee of an emergency service – Must have ID)
15% First-Time Patients
10% Medical Professionals (Must have ID)
10% MMJ Industry (Must have ID)
10% Seniors (65+)
*Promos and discounts will be applied at checkout.
THE PRODUCT I PURCHASED IS DEFECTIVE. CAN I GET AN EXCHANGE OR REFUND?
We will gladly exchange it.
Returns and exchanges for defective products must occur within 7 days of purchase and must include original packaging to the original dispensing facility. All returns and exchanges are subject to management discretion. *All sales of non-medicated products are final*